All returns require an RMA #. Please contact us within 14 days of receipt for any items received damaged. (503) 439-6438 or (800) 451-0836
Shipping Damaged / Lost items: Upon receipt of the received item, Customer is responsible for inspecting the item, along with all contents in shipment, to verify and validate items are free of damage and/or defect(s).
Returns/Exchanges: Returns or exchanges are accepted within 30 days from the original date of shipment and after 30 days we will only exchange items that are covered under warranty. For a return or exchange to be processed, an RMA must be submitted specifying the reason for the return or exchange.
Buyer is responsible for ALL shipping costs to return item to Manufacturer and/or Dealer.
Exceptions are to include:
Customer was shipped an item other than what was originally ordered
All returns or exchanges will be processed after the item has been returned and the RMA approved and completed. Allow approximately 2-4 business days from the date the item is returned for an RMA to be processed and completed and allow up to 3 weeks from the date the RMA is completed for a credit or refund to be issued. Refunds and/or credits will be issued in the form of original payment or applied to your account.
We are NOT responsible for WRONG ORDERS. Often there are multiple radiator applications for your car or truck. Please refer to vehicle specs next to photo and compare with your radiator before ordering. Also radiator will be EXACTLY AS PICTURED. Please do not hesitate to call us for help with vehicle fitment (503) 439-6438 or (800) 451-0836.